FAQ
Box Office
Where can I buy tickets for the Festival?
Box Office
What ypes of tickets are available?
Promotional offers for students and groups (above 4) may apply.
How can I retrieve my tickets?
For individual tickets: Your electronic ticket will need to be presented at the entrance of each event.
How can I make purchases at the central Box Office?
Are there free events?
Programming
Where can I find the full programming of MUTEK Montréal?
How can I know the schedules and locations of performances?
What are the different series and types of presentations?
- A/Visions series
- Métropolis series
- Play series
- Nocturne series
- Expérience series
- Opening event
- Piknic Électronik
- Satosphère
Are workshops, conferences, or exhibitions planned during the Festival?
What happens if an artist cancels their performance at the Festival?
Access and logistics
Where do the events of MUTEK Montréal take place?
What transportation options are available to reach the different festival locations? Are there accommodation recommendations near them?
Are festival venues accessible to people with reduced mobility?
What are the guidelines regarding photography and recording during the Festival?
No photography of participants without their permission will be tolerated!
Security
What are the rules of proper conduct during the Festival? What are MUTEK Montréal's anti-harassment policies?
Inclusion and Diversity: We celebrate diversity and inclusion. All participants, regardless of gender identity, sexual orientation, ethnic origin, religion, or ability, are welcome and deserve to be treated with respect.
Reporting and Intervention: If you witness or experience harassment, please immediately inform a staff member or the GRIP. We will take appropriate measures to investigate the situation and take action accordingly.
Protection of Anonymity: If you choose to report an incident, we will respect your wish for anonymity to the extent possible. Your safety and comfort are paramount.
I witnessed harassment or abuse during the Festival. Who Can I Talk To?
They’re there to chat, inform, or simply keep you company in a relaxing zone.
GRIP (Research and Psychosocial Intervention Group) provides information on the realities of substance use and combinations, with the aim of reducing the risks associated with consumption.
They will be identifiable by their purple T-shirts, are sober and trained in reducing the risks associated with drug use. See the link below for details by location.
Their on-site intervention service SPOTLIGHT is available in case of violence or harassment: 514-269-8915 (call/text).Other resources :
Sexual & gender diversity help: 1-888-505-1010
Info aide en cas de violence sexuelle, 24h/24 : 1-888-933-9007
What items are prohibited on Festival premises?
- Any weapons, knives, aerosols, pepper spray, or other similar items.
- Banners/flags/signs that obstruct the view of spectators.
- Beverages, food, and alcohol (except products available at Festival bars/glass bottles and cans). Exception: Expérience stage.
- Video cameras or audio recording devices, or any other accessories facilitating image and sound capture without prior production approval.
- Noisy objects or devices (bell/horn, etc.).
- Laser pointers.
- All illegal products or substances.
Additional and occasional security measures
Technology, Connectivity & Community
Is there a festival app I can download?
Do Festival venues have Wi-Fi access?
Who are the partners of MUTEK Montréal?
How can I contact the MUTEK Montréal team for questions or concerns?
How can I stay informed about updates and announcements during the Festival?
Preserving a Clean and Safe Environment
While having an incredible time at MUTEK is a top priority, let's also respect the environment, fellow festivalgoers, and staff. By following these simple guidelines, we can all contribute to a fantastic and enjoyable experience for everyone:
Waste Management
Help us keep Festival venues clean by recycling, composting, or properly disposing of waste. Let's keep our environment waste-free! Our team will be there to assist.
Check our Environmental Responsibility
Respectful Interactions
Kindness makes all the difference. Be courteous to our dedicated staff, volunteers, and fellow participants.
Protect the Venue
MUTEK's site is a shared space. As you enter and exit, leave it in the same condition you found it. Signs, banners, and artworks are part of the experience, so please refrain from removing or damaging them.
Appreciate Art
Our Festival site showcases unique artworks. While they may be intriguing, resist the urge to touch or move them. Let's appreciate and respect the creative expressions around us.
