FAQ
Box Office
Where can I buy tickets for the Festival?
Tickets are available on our website and through our partner platform Weezevent. Depending on availability, passes and tickets will also be on sale during the Festival at various partner venues and at the Central Box Office.
For Festival Passports and Festival Passes:
At the central box office (Le Réfectoire Hall, 2nd floor, Pavillon Esplanade Tranquille):
Box Office
For Festival Passports and Festival Passes:
At the central box office (Le Réfectoire Hall, 2nd floor, Pavillon Esplanade Tranquille):- Monday, August 18, 2025 — 4 p.m. to 8 p.m.
- Tuesday, August 19, 2025 — 12 p.m. to 11 p.m.
- Wednesday, August 20, 2025 — 4 p.m. to 11 p.m.
- Thursday, August 21, 2025 — 4 p.m. to midnight
- Friday, August 22, 2025 — 4 p.m. to midnight
- Saturday, August 23, 2025 — 4 p.m. to midnight
- Sunday, August 24, 2025 — 4 p.m. to 11 p.m.
Box Office
What types of tickets are available?
- Festival Passport
- Weekend Pass
- Friday Pass
- Saturday Pass
- Individual Tickets
- [SOLD OUT] Tickets for Max Cooper.
- Festival + Forum Pass
- Forum Pass
- Daily Forum Pass
How can I retrieve my pass or passport?
You can pick up your pass or passport at the Festival’s central box office (Le Réfectoire Hall, 2nd floor, Pavillon Esplanade Tranquille) or at the Monument-National (MUTEK Forum venue) during the following times:
For Combo Passports, Festival + Forum Passports, and Forum Passes:
At the central box office (Le Réfectoire Hall, 2nd floor, Pavillon Esplanade Tranquille):
For Festival Passports and Festival Passes:
At the central box office (Le Réfectoire Hall, 2nd floor, Pavillon Esplanade Tranquille):
For Combo Passports, Festival + Forum Passports, and Forum Passes:
At the central box office (Le Réfectoire Hall, 2nd floor, Pavillon Esplanade Tranquille):- Monday, August 18, 2025 — 4 p.m. to 8 p.m.
- Tuesday, August 19, 2025 — 12 p.m. to 11 p.m.
- Wednesday, August 20, 2025 — 6 p.m. to 11 p.m.
- Thursday, August 21, 2025 — 6 p.m. to midnight
- Friday, August 22, 2025 — 6 p.m. to midnight
- Wednesday, August 20, 2025 — 8:30 a.m. to 5:30 p.m.
- Thursday, August 21, 2025 — 8:30 a.m. to 5 p.m.
- Friday, August 22, 2025 — 9 a.m. to 5:30 p.m.
For Festival Passports and Festival Passes:
At the central box office (Le Réfectoire Hall, 2nd floor, Pavillon Esplanade Tranquille):- Monday, August 18, 2025 — 4 p.m. to 8 p.m.
- Tuesday, August 19, 2025 — 12 p.m. to 11 p.m.
- Wednesday, August 20, 2025 — 4 p.m. to 11 p.m.
- Thursday, August 21, 2025 — 4 p.m. to midnight
- Friday, August 22, 2025 — 4 p.m. to midnight
- Saturday, August 23, 2025 — 4 p.m. to midnight
- Sunday, August 24, 2025 — 4 p.m. to 11 p.m.
Can I exchange or refund my tickets?
You can only exchange your pass or passport on our partner platform, TicketSwap.
Tickets, passes and passports are non-refundable, except in the event of a cancellation.
Tickets, passes and passports are non-refundable, except in the event of a cancellation.
How can I make purchases at the central Box Office?
Ticket purchases on the Festival website are available by card payment only.
NO CASH will be accepted.
Are there free events?
Yes, the Expérience stage, the Théâtre de Verdure and the Village Numérique, a free circuit through 22 original digital art installations, are freely accessible in the Quartier des Spectacles.
Programming
Where can I find the full programming of MUTEK Montréal?
Visit our Artists page.
How can I know the schedules and locations of performances?
Visit our Schedule page.
What are the different series and types of presentations?
MUTEK editions consists of 5 series:
Events are accessible to everyone, except for the Nocturne series which are forbidden for people under 18 years old.
- A/Visions series
- Métropolis series
- Nocturne series
- Expérience series
- Piknic Électronik
- Max Cooper Presents Lattice 3D/AV
- Théâtre de Verdure
Events are accessible to everyone, except for the Nocturne series which are forbidden for people under 18 years old.
Are workshops, conferences, or exhibitions planned during the Festival?
The MUTEK Forum professional program hosts conferences, panels, presentations, and workshops from August 20 to 22. More information can be found on our dedicated website: MUTEK Forum
The Village Numérique is a free circuit presenting 22 original digital art installations, accessible from August 14 to 28.
The Village Numérique is a free circuit presenting 22 original digital art installations, accessible from August 14 to 28.
What happens if an artist cancels their performance at the Festival?
All scheduled performances at the Festival are subject to change or cancellation without notice.
NO REFUNDS will be given in such cases.
NO REFUNDS will be given in such cases.
What events do I have access to with my ticket?
- The Passport grants access to all regular Festival events from Monday, August 19 to Sunday, August 24, 2025, including the Piknic Électronik on Sunday, August 24, and the special Max Cooper event.
- The Weekend Pass grants access to all regular Festival events from Friday, August 22 to Sunday, August 24, 2024, including the Piknic Électronik on Sunday, August 24
- The Friday Pass grants access to all regular Festival events on Friday, August 22, 2025.
- The Saturday Pass grants access to all regular Festival events on Saturday, August 23, 2025.
- The Festival + Forum Passport grants access to all regular Festival events from Monday, August 19 to Sunday, August 24, 2025, including the Piknic Électronik on Sunday, August 24, and the special Max Cooper event, as well as regular Forum events from Wednesday, August 20 to Friday, August 22, 2025.
- The number of spots at events may be limited for passport and pass holders and will be allocated on a first-come, first-served basis.
Access and logistics
Where do the events of MUTEK Montréal take place?
Visit our Venues page.
Additional: For the first time, MUTEK takes over the Théâtre de Verdure, nestled in the heart of Parc La Fontaine.
Entry is free. Doors open 30 minutes before showtime and seating is general admission, on a first-come, first-served basis. Once the venue reaches capacity, entry will be closed. In case of severe weather, events may be cancelled — the final decision will be announced last-minute on the Théâtre de Verdure Facebook page.
Additional: For the first time, MUTEK takes over the Théâtre de Verdure, nestled in the heart of Parc La Fontaine.
Entry is free. Doors open 30 minutes before showtime and seating is general admission, on a first-come, first-served basis. Once the venue reaches capacity, entry will be closed. In case of severe weather, events may be cancelled — the final decision will be announced last-minute on the Théâtre de Verdure Facebook page.
Please note: glass bottles, bicycles, and animals are not permitted, with the exception of guide dogs. Accessibility information, including details about the dedicated entrance for attendees with functional limitations, can be found here.
What transportation options are available to reach the different festival locations? Are there accommodation recommendations near them?
Visit our Travelling to Montreal page.
Are festival venues accessible to people with reduced mobility?
Yes! Visit our Venues page. For more information, go to the Accessibility page.
What are the guidelines regarding photography and recording during the Festival?
Cameras and camcorders are not allowed in Festival venues. For accreditation requests, please contact tgiboudeaux@mutek.org.
Limit phone use and respect the work of sound and visual artists.
No photography of participants without their permission will be tolerated!
Limit phone use and respect the work of sound and visual artists.
No photography of participants without their permission will be tolerated!
Security
What are the rules of proper conduct during the Festival? What are MUTEK Montréal's anti-harassment policies?
Zero Tolerance for Harassment: MUTEK Montréal does not tolerate any form of harassment, whether verbal, physical, or online. This includes offensive comments, unwanted gestures, and any form of intimidation.
Inclusion and Diversity: We celebrate diversity and inclusion. All participants, regardless of gender identity, sexual orientation, ethnic origin, religion, or ability, are welcome and deserve to be treated with respect.
Reporting and Intervention: If you witness or experience harassment, please immediately inform a staff member or the GRIP. We will take appropriate measures to investigate the situation and take action accordingly.
Protection of Anonymity: If you choose to report an incident, we will respect your wish for anonymity to the extent possible. Your safety and comfort are paramount.
I witnessed harassment or abuse during the Festival. Who can I talk to?
Look out for GRIP’s kiosks all over our site!
They’re there to chat, inform, or simply keep you company in a relaxing zone.
GRIP (Research and Psychosocial Intervention Group) provides information on the realities of substance use and combinations, with the aim of reducing the risks associated with consumption.
They will be identifiable by their purple T-shirts, are sober and trained in reducing the risks associated with drug use. See the link below for details by location.
The GRIP organization will be on-site during MUTEK events at Esplanade Tranquille, as well as at MTELUS and the SAT.
Their on-site intervention service SPOTLIGHT is available in case of violence or harassment: 514-269-8905 (call/text).
Other resources :
They’re there to chat, inform, or simply keep you company in a relaxing zone.
GRIP (Research and Psychosocial Intervention Group) provides information on the realities of substance use and combinations, with the aim of reducing the risks associated with consumption.
They will be identifiable by their purple T-shirts, are sober and trained in reducing the risks associated with drug use. See the link below for details by location.
The GRIP organization will be on-site during MUTEK events at Esplanade Tranquille, as well as at MTELUS and the SAT.
Their on-site intervention service SPOTLIGHT is available in case of violence or harassment: 514-269-8905 (call/text).
Other resources :
- Sexual & gender diversity help: 1-888-505-1010
- Support in case of sexual violence, available 24/7: 1-888-933-9007
- We encourage you to use our online form to provide feedback or file a complaint.
What items are prohibited on Festival premises?
- Any weapons, knives, aerosols, pepper spray, or other similar items.
- Banners, flags, or signs that obstruct the view of spectators.
- Beverages, food, and alcohol (except products available at Festival bars; glass bottles and cans are prohibited).
Exception: Expérience stage. - Video cameras or audio recording devices, or any other accessories facilitating image or sound capture without prior production approval.
- Noisy objects or devices (e.g., bells, horns, etc.).
- Laser pointers.
- All illegal products or substances.
Additional and occasional security measures
Additional measures, such as systematic bag checks, body searches, or the use of metal detectors, may be implemented as requested by the producer or artist, or based on circumstances, as our security measures are continuously adjusted.
Technology, Connectivity & Community
Is there a festival app I can download?
Do Festival venues have Wi-Fi access?
The Montréal public network is available in the Quartier des spectacles spaces. Some venues also offer public Wi-Fi access.
Who are the partners of MUTEK Montréal?
Visit our Partners page.
How can I contact the MUTEK Montréal team for questions or concerns?
For any inquiries, please contact info@mutek.org
How can I stay informed about updates and announcements during the Festival?
Preserving a Clean and Safe Environment
While having an incredible time at MUTEK is a top priority, let's also respect the environment, fellow festivalgoers, and staff. By following these simple guidelines, we can all contribute to a fantastic and enjoyable experience for everyone:
Waste Management
Help us keep Festival venues clean by recycling, composting, or properly disposing of waste. Let's keep our environment waste-free! Our team will be there to assist.
Check our Environmental Responsibility
Respectful Interactions
Kindness makes all the difference. Be courteous to our dedicated staff, volunteers, and fellow participants.
Protect the Venue
MUTEK's site is a shared space. As you enter and exit, leave it in the same condition you found it. Signs, banners, and artworks are part of the experience, so please refrain from removing or damaging them.
Appreciate Art
Our Festival site showcases unique artworks. While they may be intriguing, resist the urge to touch or move them. Let's appreciate and respect the creative expressions around us.
